Refund policy

REFUND POLICY

Returns and Refunds Policy

Last updated: 11 June 2026

We want you to love your purchase. If something isn't right, we're here to help.

How our products are made

Our products are printed and made to order. Because each item is produced specifically for you, we do not hold inventory. This does not affect your statutory rights, which are set out below.

Your right to cancel (change of mind)

For our standard, non-personalised products, you have the right to cancel your order within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013. To cancel, email us at hello@ihaveatoolforthat.co.uk within 14 days of delivery with your order number.

After telling us, please return the item within 14 days. Returned items must be unworn, unwashed, and in their original condition. You are responsible for the cost of return postage, and we recommend a tracked service as the item remains your responsibility until it reaches us. Once we receive and inspect the item, we will refund the price you paid, including standard outbound shipping, within 14 days, to your original payment method.

This cancellation right does not apply to items that have been personalised or made to your specification (for example, a custom name or photo added at your request), as permitted under the Consumer Contracts Regulations 2013. We do not currently sell personalised items; this clause applies only if we introduce them.

Faulty, wrong or damaged items

Separately from the cancellation right above, we will provide a full refund or free replacement (your choice) if:

  • You receive the wrong item
  • Your item arrives damaged
  • Your item has a manufacturing defect (misprint, fabric flaw, stitching fault)
  • Your item is materially different from the product listing

You do not pay return postage for faulty, wrong or damaged items.

How to make a claim

Contact us within 30 days of receiving your order at hello@ihaveatoolforthat.co.uk with:

  • Your order number
  • A clear photograph of the issue
  • A short description of the problem

We aim to respond within 2 working days. Approved refunds are processed within 5 working days to your original payment method. Replacements are dispatched as soon as production allows.

Items lost in transit

If your order has not arrived within the expected delivery window shown at checkout, please contact us. We will investigate with the carrier and either reissue your order or provide a full refund.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Policy updates

This Refund Policy may be updated from time to time. The current version is always available on our website.

Contact

For all returns and refund queries, email hello@ihaveatoolforthat.co.uk.